What Type of Restaurant Experience do Customers Look For? #Copy1

Knowing your customers’ expectations is half the battle for achieving good customer satisfaction. Heed our useful advice as guest experience is vital to your success.

1. Listen & Speak to your Customers with Sincerity

Impress your customers with true hospitality. Give a warm welcome, make eye contact, speak and listen to them with understanding and sincerity.

Additionally, outside of your establishment make sure to communicate with your customers online, have an active presence on social media, respond to negative reviews and customer disputes directly and honestly, since in today's world of social media, word circulates faster than ever before.

2. Recognize your Regular Customers

Your staff should remember your loyal customers. The ones who come often will continue coming for a lifetime if you make them feel important. Your employees should greet them by their last name in order to sound friendly yet professional. Your staff should also remember their preferences. For example, “Is it going to be milky hot coffee for you like always Mr. Khanna”. This might seem trivial but remember it’s the little things that go a very long way in keeping your regular customers loyal.

3. Be Flexible with your Menu

People often have food preferences, allergies or other dietary restrictions. Restaurants that don’t allow substitutions will only suffer as customers will get frustrated with the inflexibility. This is because customers have grown accustomed to being able to fashion their own meals and make desired changes as they please. So, be ready and open to proposed alternatives, be aware of potential allergens and have planned substitutes for items that may cause problems on your menu. Being open to having a flexible menu will prove to customers that you care about their needs and preferences.

4. Ensure you have Knowledgeable Staff Members

If your staffs aren’t able to answer questions on dining or your restaurant, it will likely leave a poor impression on your customers. Having knowledgeable staff is without a doubt a key element of an exceptional customer’s experience, especially when it comes to fine dining. Wine pairings, health information and details about seasonal menus are just a few of the pieces of information that customers expect from their servers.

Provide continual training to your servers about new menu items, seasonal items, wine pairings and the specials and their cooking methods. This will leave your guests with great impression.

5. Compliment Customers on their Dish Choices

Have your ever doubted yourself and thought maybe you chose the wrong dish? Many people have this little voice in the back of their head doubting their choices and they want to be reassured they’ve made a good choice. So you should make sure your wait staff compliments the customers on their choice. They could say that the dish is his/her personal favorite; or it is the most popular dish on the menu; or that it’s the restaurant’s signature dish. It immediately reassures the customer that they made the right choice and make them feel good.

6. Deal with the Payment Quickly

Once customers have finished their meal, they expect to be able to pay and leave. By quickly taking payment and having software that allows you to easily split bills, you will show your customers that you respect their time and care about their after-dining experience. This is one of the last chances you have to impress your customers and don’t mess up this easily overlooked part of the dining experience.

7. Give an Appreciative Goodbye

This is the last interaction to wrap up the entire experience. Thus it is important to close it with a positive note that customers will remember. Say goodbye to your customers in a way that shows how appreciative you are that they chose your establishment to dine at! Make sure you say thank you, add a personal touch if you can and make sure they know you would love to see them again. For example: Thanks for coming to Chloe's Restaurant. I’m glad you enjoyed the Crème brûlée, I hope to see you back again soon. Goodbye!.

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